Service
Business consulting for organizational change and process improvement.
Sometimes the problem is not a person. It is how the work flows: unclear responsibilities, a handoff that keeps dropping, measures nobody trusts, or an improvement that quietly faded. Michele looks at the process and the human side of changing it, drawing on operations and Lean improvement experience, and stays through implementation and adoption.
Situations this fits
If one of these sounds familiar, you are in the right place.
- Teams keep building workarounds for the same broken step.
- A handoff between departments drops, and each side blames the other.
- Your measures tell you things the people doing the work do not believe.
- An improvement worked for a month, then quietly faded back.
- A change effort was loud in the launch email and absent three months later.
What working together involves
What you can expect, in order.
- A clear picture of how the work actually flows today, seen with the people who do it.
- A small number of meaningful measures instead of dashboards nobody reads.
- Practical changes designed with the team, not imposed on it.
- Attention to the human side of change, so improvements stick.
- Work grounded in Michele’s background in finance, healthcare operations, and Lean improvement.
“She is very good at understanding the true root cause(s)and offers great professional and carrier advice, because she has a wealth of experience.”
“She was instrumental in helping me review and improve processes, applying Lean methodology to all aspects of the business, and coached me through challenging conversations with positive outcomes.”
“An outstanding teacher. I could apply the content immediately to operational problems. She went above and beyond, even following us on our Gemba rounds to coach us in real time.”
A few honest answers
Do you work with our team or around it?
With them. The people doing the work usually know exactly where it breaks. Michele’s job is to see the whole flow and help the team change it.
Is this Lean?
Michele has led Lean improvement work, and the method serves the situation, not the other way around. You get the tools that fit.
Can consulting and coaching be combined?
Often. A consulting engagement surfaces leadership questions, and coaching gives leaders a place to work through them.
How do we start?
Book a conversation and describe what is happening. A sentence or two is plenty.
What clients say
Clients put it better than we could
Google reviewsIn Michele's clients' own words, verbatim from their reviews.
I cannot imagine having a better 1st experience with executive coaching than what I had with Michele! From our first session, her most obvious qualities were her kindness, intelligence, intuition, and her non-judgmental approach. She was understanding yet sought to challenge me in every possible way. She was 100% for me and my success, and she earned my absolute trust and respect. My satisfaction with my work massively increased, and I grew an incredible amount in my leadership skills and as a person. I am so grateful for the time I had with Michele and cannot recommend her more highly to other leaders. Thank you, Michele!
I had the pleasure of attending Michele Smith's coaching session on Inclusion Impact. She was incredibly knowledgeable and engaging. All the session were interactive and informative, and I left feeling inspired and motivated. Michele has a …
Michele is an amazing coach! I needed a thought partner to solve a professional situation. Her thought provoking questions help me to see possible solutions and what I could influence and commit to. Talking with her was so easy and relaxing. …
Ready to talk it through?
You do not need to arrive knowing what you need. Start with the situation.
Discuss your business challenge