Prosci-certified change management in Sacramento

Michele Smith, MHA, PCC, is a Prosci-certified change practitioner who works with Sacramento and Northern California organizations on the human side of change. The structure comes from ADKAR, which looks at change one person at a time: are they aware of why this is happening, do they want it to work, do they know how to do the new thing, are they able to do it under real conditions, and is anything reinforcing it afterwards.

That sequence matters because most stalled change is a gap at a single step. A team that resists a new system is often perfectly willing and simply unable, because nobody built the time to learn it into the week. A rollout that looked complete quietly reverts because nothing reinforced it after go-live. Naming the gap is usually the difference between another all-staff announcement and a change that holds.

Work begins with listening: to the leaders sponsoring the change, to the managers carrying it, and to the people whose daily work is about to be different. From there Michele builds the communication, the sponsor coaching and the measures that tell you whether adoption is real rather than reported, and stays close enough to adjust as the change meets the organization.

Engagements range from a short advisory role alongside your internal project team to leading change management for a system implementation end to end. Either way the aim is that your own leaders are more capable of running the next change without outside help.